RADO JUBILEE CERAMIC

Product Quality & Warranty

This product is an Original Quality Master Quality and comes with a 1-Year Machine Replacement Warranty.

If your product develops a machine-related issue within one year of purchase, please contact our team. We will assist you with a replacement of the same product, subject to the warranty terms.

Cash on Delivery (COD)

• Cash on Delivery is available across India, subject to service availability.

• COD orders are subject to applicable terms and conditions.

• A ₹50 or ₹100 token amount is required to confirm your order.

Why is a token amount required?

Some customers place COD orders but refuse to accept their parcels at delivery. To reduce these unnecessary courier returns, we collect a small token amount to confirm that the customer is genuinely interested in purchasing the product. The remaining balance can be paid according to the COD terms at delivery.

Video Call & Customer Assistance

You can request a video call with our team before placing your order. Our team will be available to assist you with your product-related questions.

You can also request reviews from our existing customers to help you make an informed purchase decision.

Returns & Replacements

• 3-Day Return Window: Contact us within 3 days of receiving your product to request a return.

• Return Reasons: You can request a return if you do not like the product or if it arrives damaged.

• How to Request a Return: Simply contact our team, and we will guide you through the return process.

• Refunds: Once the returned product is received and accepted, the purchase amount will be credited to your brand collection account for future purchases.

• Courier Charges: No courier charges will be deducted from your return amount, subject to the stated return terms.

1-Year Machine Replacement Policy

This product comes with a 1-year machine replacement policy. If you experience a machine-related problem within one year of purchase, contact our team for assistance. Eligible products will be replaced with the same product, subject to warranty terms.